soapboxai Documentation Wiki

Welcome to the documentation site. You'll find comprehensive guides and documentation to help you start working with Sofi as quickly as possible.

Get Started    Guides


This page will help you get started with, your intelligent assistant for ServiceNow. You'll be up and running in a jiffy!

Registering for Sofi Trial

Before installing Sofi on your ServiceNow instance, you will need to register for a free 30 day trial at During the trial registration process you will be provided with a unique API key, it is important you keep this key handy as you will need to paste it in your ServiceNow instance as part of the setup process. The API key allows your ServiceNow instance to connect to your dedicated Sofi instance.

Tip: Copy and paste the API key to your local machine and have it handy during to installation process. once you have confirmed connectivity to Sofi you no longer require the API key.

Please contact us at if you require a new API key, as we do not store this key.

Installing Sofi

Installing Sofi on your ServiceNow instance is through a ServiceNow Update Set and associated XML configuration file. The installation of Sofi does not affect exisiting ServiceNow configurations, a complete list of dependancies is available here dependencies.

After registering your Sofi trial, your instance will be available within ~2 minutes. While you wait for the provisioning process to complete you can start the setup process for your ServiceNow instance.

  • You will need to download the Sofi files, these can be downloaded by clicking here download. A Sofi file will be downloaded, you will need to expand the file, resulting in two files, Sofi Update Set 1.1.1.xml and Sofi Configuration 1.1.1.xml.

  • First step is to import the Update Set Sofi Update Set 1.1.1.xml. You will need to be logged in as an Admin user in ServiceNow to perform these tasks.

  • Navigate to the ServiceNow menu System >> Update Sets >> Retrieved Update Sets and click on the link – Import Update Set from XML.
  • Select the update set file and click Upload, the update set will appear in the list of retrieved update sets.

  • Open the update set and preview the update set. After you have previewed the update set you need to ensure you commit the update set. Further information on Update Sets can be found here ServiceNow – System Update Sets.
    Now that we have loaded Sofi on your ServiceNow instance we need to load Sofi configuration file Sofi Configuration 1.1.1.xml
    Importing configuration in ServiceNow is done by opening any list view of records, right clicking on any column headings and selecting Import XML at the bottom of the list of options.
    Select the Sofi configuration file when prompted.
    Click Upload. Further information can be found here ServiceNow – Import a XML file


This page will help you get started with, your intelligent assistant for ServiceNow. You'll be up and running in a jiffy!

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